What is it?

Our "Remote Assistance &  Diagnostic " service enables us to remotely connect into your computer allowing us to diagnose &  correct improper settings, or other software related issues.

We can also tweak your settings for improved performance and reliability as well as making it more user friendly.

It's the perfect alternative to spending a lot of time un-connecting all those cables, boxing it up, taking it to the computer shop and leaving it for who knows how long!

Over 90% of all computer problems are software related, improper settings or even worse virus's, Trojans or worms.  Even if your system is new and under warranty, you will find that software related issues are NOT covered by the manufacturer!

How does it work?

1. You must be able to establish and maintain a active internet connection in order to use the "Remote Diagnostic & Assistance service.

2. Complete our online request for Diagnostics & Assistance. Please fill in as much information as you can.  The more information we have the easier it will be for us to accurately diagnose & correct the problem.

3. After reviewing your case and establishing with reasonable certainty that we will be able to help, we will contact you for billing information & schedule  a convenient time for your remote assist session.  Please select a time in which you will be able to devote approx one hour to the session without outside interference or interruptions.

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