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Domain
Names
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Q. What is a domain name?
A. If you wish to
have an Internet presence, then you need a domain name (also called web
address,
Internet address or URL - Universal Resource Locator). This domain name
will be your Internet
address and will be how people can find you on the
World Wide Web.
A domain name is not only your address on the World Wide Web, it's also
your identity, brand and
personality online. A domain name will work
towards forming an impression about your online
business in the minds of prospects. And as we all
know, you have only one chance to make a good
first impression. So careful thought should
be given to your choice.
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Q. What is a virtual domain?
A. A virtual
domain allows you to have your own domain name (http://www.yourname.com or
http://yourname.com) as well as your own email addresses, ie. you@yourdomain.com, etc.
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Q. Where can I purchase a domain from?
A. Think-Domains.com
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Q. What settings should I use for my name servers?
A. Point the name servers for your domain to:
ns1.think-hosting.com
ns2.think-hosting.com
If you need the corresponding IP
addresses they are:
72.9.254.130
72.9.254.131
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Q. How long does it take for the domain name to work?
A. Allow 48-72 Hours for the domain to resolve after you
change the name servers.
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Q. Does it cost extra to transfer my domain from another
hosting company to think-hosting?
A. No, there are not any extra charges for you to transfer a
domain to our hosting services.
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Q. Can I view my site before my domain resolves to the server?
A. Yes, go to http://www.think-hosting.com/~XXXX. Where
"XXX" is, replaced with your username.
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Q. Can I host a sub-domain (name.yourdomain.com) at
think-hosting?
A. Yes, we do offer sub-domains when you host with us at no
extra charge.
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Q. I have two domains.. mydomain.com and mydomain.net, can I point
mydomain.net to
mydomain.com?
A. Yes, this is call parking. Just email support @ think-hosting.com with the domain name to park
and
domain name to park on top of...
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Client
Control Panel (CPanel5) Back to top
Q. How do I access my domain control panel?
A. Go to
http://www.mydomain.com:2082 and use your username and password.
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Q. Is there a user manual
for CPanel?
A. Yes, we provide a
detailed online support at CPanel Manual
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FTP
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Q. What is FTP?
A. FTP stands for File Transfer Protocol and is the
process used to upload and download
files.
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Q. Where can I get one of
these FTP clients?
A. For CuteFTP go to http://www.cnet.com/internet/0-3825-7-1883556.html
For Ws_FTP go to http://www.ipswitch.com/Products/WS_FTP/
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Q. How do I FTP into my account?
A. To transfer files or browse through your directory using
FTP, you need to connect with an FTP
client to ftp.yourdomain.com or until your domain
name resolve you can use ftp.think-hosting.com.
Any files that you want viewable on the web should be uploaded to the
"public_html" directory. You
might want to set this as the default directory in
your ftp client. Please refer to our online manual
for detailed instruction on doing this.
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Q. What if I can't use FTP?
A. Login to your account and go to "Access Menu".
From there click "File Manager". Under the
File
Manager click "Upload Files".
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Q. I have created an extra ftp account in the control panel.
How does that person connect?
A. They would use the same procedure as above, but they need
to enter their username as
user@yourdomain.com. For instance, if you create a user called bob, he would
log in with the
username bob@yourdomain.com. Please change
yourdomain.com to your actual domain name.
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Q. Anonymous FTP?
A. When anonymous ftp is turned on in your account, anonymous
ftp users have access to your
"public_ftp" folder. To set things up
for anonymous ftp access, log into your cpanel
and click on
"Account Settings ". Under Account Settings click "FTP
Manager". The second checkbox allows
anonymous ftp users to upload to your /public_ftp/incoming folder. If "no anonymous ftp
users" is
selected then they may only view or download the
contents of the /public_ftp/incoming folder.
To connect with an ftp program as an anonymous ftp
user, you need to use ftp@your_domain.com
as the username. Leave the password field blank.
The hostname is ftp.yourdomain.com .
Be sure & use Port 21 for access.
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Q. Ok, I uploaded my files, but nothing is showing up when I
try to access my site using a browser?
A. Double check that you have uploaded your files to the
"public_html" or "www"
folder.
Check that you have named your default page:
index.html, index.htm, home.html or home.htm
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Q. My FTP program is having some problems connecting, how can
I troubleshoot this?
A. Make sure that you have entered all the proper FTP
information for your site. This was provided in
the account information email that we sent you
when your site become live on our server.
Double check that your FTP program is set to
access port number 21.
Verify that you currently have a connection to the
internet and that your ISP is not having any
problems.
If you are behind a firewall, try enabling
"passive mode" on your FTP program.
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Q. When I upload my files to the server, why are they
corrupted?
A. Make sure that your FTP application is set to
automatically detect ACSII or binary mode.
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Pre-Sales Questions
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Q. Can I pay you by check?
A. Our preferred method is by PayPal,
Debit Card or Credit Card. In some cases we will accept
payment by check, contact us at support @think-hosting.com for information and
prior approval!
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Q. You mention that you are SSL capable. What does that mean?
A. The Secure Sockets Layer (SSL) is a commonly-used
protocol for managing the security of a
message transmission on the Internet. We currently
do not offer a shared SSL certificate for
customer use. Therefore you would need to purchase
your own certificate if you are wanting to
have SSL capabilities by clicking on the SSL
page.
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Q. How much downtime will there
be when I transfer my site to you?
A. As long as things are done properly there should be
no downtime as a result of the move. We
suggest following these steps:
1. Sign up for an account with us.
2. Upload your website to our servers and test to make sure everything
appears as it should.
3. Update the name servers with your domain registrar to point to the ones
we provided you.
4. Wait a couple of days before canceling your old hosting plan.
5. It can take a couple of days for a domain to transfer and it is best to
leave some overlap to
ensure there is no downtime.
6. If you follow these steps, your transition should go smoothly.
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Q. What kind of hardware do your servers use?
A. All our servers are Dual Xeon 2.4 GHz, each with 2GB
RAM and Dual 73GB, 10,000RPM, SCSI hard
drives.
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Q. What operating system do your servers use?
A. All our servers run Red Hat Linux Enterprise
operating systems.
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Q. Are there any extra fee's? i.e. Setup, etc?
A. Absolutely not! There are no setup fee's,
hidden or extra costs. Your price will remain the same as
long as you are with us.
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Q. How long will it take to have my site up and running
after payment has been made?
A. Your account will be setup within 24 hrs after the your payment has been made. Usually less!
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Q. How much would it cost me for extra bandwidth?
A. The cost for extra bandwidth is just $3 per 250MB.
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Q. What if I go over my allowed monthly bandwidth.
A. You will be charged $0.03 per megabyte.
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Q. Is there an extra charge for unique IP's?
A. There is a one-time setup fee of $5 per IP and $2.00
per month.
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Scripts
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Q. What are CGI scripts?
A. CGI (Common Gateway Interface) is a process used by
the server to pass information between the
user and an application on the server. With
access, you can install Perl scripts on your website
for such things as feedback forms, guest books,
hit counters etc.
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Q. Do you know where can I find some free CGI scripts?
A. Yes, here are just a few resources for CGI scripts:
Hot Scripts
Source Forge
The CGI
Resource Index
Free-Scripts.Net
Script Search
Pearl & CGI
Web Reference
CPanel Manual
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Q. I'm having difficulty setting up CGI scripts,
are there any other alternatives?
A. Yes, check out PHP. It is much easier to configure
(no permissions to set, it can run from any
directory, etc.) and much
of what you can do with a CGI script you can do using PHP. The
development community for PHP is gigantic, so you will be more and more
applications that will be
using in the years to come.
For more information about PHP visit the PHP Resource Index
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Q. What is the path to sendmail?
A. /usr/sbin/sendmail
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Q. What is the path to perl?
A. /usr/bin/perl
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Q. Where is the date?
A. /bin/date
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Q. Where is time?
A. /usr/bin/time
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Q. Where do I upload all my files?
A. /home/XXXX/public_html.
Where XXX is place your user name.
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Q. What PERL modules are installed and available for
use?
A. For a list of installed perl
modules, log into your cpanel, go down to
"installed perl modules" and
click "click here to view".
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Email
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Q. How do I connect
to my email account?
A. There are a couple of methods for doing this. The
easiest is to log into your control panel, click on
"POP email accounts", and then click on the autoconfig
link next to the account you want to set up
in Microsoft Outlook or Outlook Express (assuming
you use one of these email programs). This will
automatically set up the email for Outlook or
Outlook Express.
If this doesn't work, you will need to use
the following settings.
POP3 server = mail.your_domain.com SMTP
server = mail.your_domain.com
You will need to authenticate in order to
send mail through our SMTP server. There is usually an
option for this in the email client. You will then
need to enter your username and password again.
The username has two possiblilities.
If you are using the default account with the username that
you signed up with, you can just enter your
username. If you set up an extra email account, you
will need to use user@your_domain.com as the
username. This prevents confusion if multiple
people try using the same user name.
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Q. Connecting to email accounts using Netscape mail?
A. There is an issue with Netscape regarding the use of
the "@" symbol in the username. In order to
log into your email account with a username with an embedded "@"
using Netscape, you have to
go into the user's profile directory for Netscape
and edit the "prefs.js" file. Add the
following line:
user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue.
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Q. Why have my POP email accounts been deleted in cpanel?
A. There is a bug in cpanel
that can occur on occasion. Sometimes when you change the domain
password (the main password for your cpanel
account), cpanel goes and deletes any additional
POP email accounts you may have created. This occurs quite rarely, but it's
best to check if your
email accounts are there after every change you
make to your domain password, just to be safe.
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Billing
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Q. Why are all the payments for your webhosting
plans set up as reoccurring payments?
A. We don't currently set accounts to automatically
terminate on a given future date. The reason we
have all of our payments set up as reoccurring payments is so that when the
next billing date
nears, customers can decide if they want to cancel their billing and have
us terminate their
webhosting account.
We've found that going ahead and terminating accounts without first
receiving confirmation from customers tends to create a lot of
unintentional account deletions and
frustrations. Therefore, we'd prefer to leave your
payment as reoccurring. When your next billing
date comes along, if you wish, you can then notify us that you wish to
cancel your billing and
your webhosting account,
and we'll do so right there and then. If you forget and don't notice the
charge on your credit card until later, that's OK.
Just let us know, and we'll cancel your account
and refund that charge on your credit card.
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Documentation
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Q. Where can I find detailed documentation about MySQL databases?
A. You can go to http://www.mysql.com/ . click
on the documentation button. The documentation is
tarred and gziped. You
can extract the html documentation files using WinRAR,
which you can
obtain from http://www.rarlab.com/
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Q. Where can I find
detailed documentation about the Interchange Shopping Cart?
A. You can go to http://interchange.redhat.com . However, please don't
contact interchange directly
about any problems that you might be having with
your shopping cart. They won't provide any
direct support to you. Try our support forum instead, or you can do a
search through newsgroup
postings.
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Q. Is there an
operating manual for Think Hosting customers?
A. Yes, Operating Manual (CPanel Manual)
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Miscellaneous
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Q. How do I control the default web-page for my domain and/or
sub-domain's?
A. All you need to do is create an empty text file called .htaccess in the folder containing your desired
default web-page. Then, your have to add the
following line to the .htaccess file:
"DirectoryIndex something.xyz" where something.xyz
is the filename of your desired default
web-page. This will be the web-page that loads up
by default when someone accesses that folder
with their web browser. Each folder (including the
/public_html folder) can have its own .htaccess
file. Since each sub-domain has its own folder,
this means that the default web-page for your
domain and each of your sub-domains can be easily
specified.
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05/01/2007 09:56:45 PM